Since the Tourism Law of Andalusia came into effect in May 2016, it is now mandatory for holiday rental property owners to register ALL guests with the police.
We have covered all details of the Tourism Law in Andalusia extensively in previous articles here:
Regulations: Obligations and Sanctions
The owner or property manager is required to identify all travellers over 16 years old, by filling out the form "Parte de Hospederías". They must also create a Travellers Registration Book and all guests must be registered with either the local and National Police and Guardia Civil, depending on the municipality where the property is located, within 24hours of arrival.
Every traveller (aged 16+) is required to sign the Travellers Registration.
Failure to comply with these obligations may result in fines ranging from €600-30,000 depending on whether mild or serious misconduct (L.O 4/2015).
Accreditation
Providing documentation
Owners or managers of tourist accommodation must be registered as such, in person, at the local National Police Station where the property is located. To do this, they must provide the following documentation, both original and photocopy:
- Property management contract, where applicable
- Copy of registration application of the property to the Registry of Tourism
- ID of the owner or manager, along with authorisation of representation, where applicable
Application enablement police
Each rental property must be registered with the Police, even if there are several units in the same building owned by the same owner.
Each rental property will be assigned an ID code to be uses as password into the Guest Registration digital system https://webpol.policia.es/e-hotel/ where you will be able to register the guests online.
Now don’t blame the messenger for this but, as hard as it is to believe, the National Police do NOT appear to use a secure (https) website so you may see a screen like this:
If you do, then you need to click on “Advanced” and then click on the link at the bottom “Proceed to webpol.policia.es (Unsafe)”
Any comments about the security of the Police website should be addressed directly to them, not in the comments below please!
Management: Part of Owners/Property Management
The owner or property manager is responsible for collecting the data identifying all travellers over 16 years of age staying in a holiday home.
You must use the form provided by the Ministry of Interior or create one containing the same traveller information:
- Name
- Number of Identity Document
- Document Type
- Date of Birth
- Gender
- Nationality
- Date of arrival
Below is a sample form which you can also download as a PDF here:
The form should also indicate the identification number, name and signature of the owner or manager.
The completed form – signed by the traveller – must be sent to either the local police, National Guard or Civil, as governed by the locality of the rental property.
All registration documents must be kept by the Owner or Rental manager, in date order, for a period of 3 years.
There are 3 ways to present the paperwork:
- in person (two copies are required),
- by post (only for those properties located in municipalities without a police station) or
- via the online digital registration system within 24hrs of arrival of the guests.
Tourism Safety Plan
The principal objective of the newly introduced "Tourism Security Plan" is to permanently increase public safety in tourist areas and provide a safer environment for tourists during their stay in our country.
There are newly established offices of Service Foreign Tourist Assistance (SATE) that are there to offer personalized assistance, via a team of police, experts and interpreters for anyone who has been a victim of a crime.
The main functions of the SATE are caring for victims of crimes or offenses, in their own language, advising them on the procedural steps and necessary paperwork i.e. cancellation of cards and credit documents, contact with embassies and consulates, communication or location family, etc.) and assist the tourist in the handling of the complaint of a crime or misdemeanour, informing him/her of his/her rights.
Here are the contact details for the SATE offices in the Malaga region:
SATE DE MALAGA
Plaza de la Marina 11 29001 - Málaga
Summer hours (Apr-Sept): 09:00-20:00 Mon-Sun
Winter hours (Oct-Mar): 09:00-18:00 Mon-Sun
Tel.: 951 926 161 or 951 999 818
Email: malaga.sate@policia.es
SATE DE MARBELLA
Plaza de los naranjos s/n 29602 Marbella, MALAGA
Opening hours: 09:00-20:00 Mon-Fri
10:30-14:00 Sat
Closed Sundays
Tel.: 952 76 11 00 Ext. 1371
Email: marbella.sate@policia.es
SATE DE ESTEPONA
Plaza de las Flores s/n, next to the Tourism Office, 29680 Estepona
Opening Hours: 09:00-20:00 Mon-Fri
10:00-14:00 Sat
Closed Sundays
Tel.: 952 80 90 00 Ext. 1546
Email: estepona.sate@policia.es